If there is an issue with your order, simply let us know and we are happy to have the opportunity to resolve the situation. You may return new, unopened items for a full refund or defective items for an exchange within 14 days of delivery. The cost of return shipping is the buyer’s responsibility in some cases such as unwanted or accidental order, but we’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.), manufacturer defect or carrier mishandling resulting in breakage.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that any non-defective item that is not in its original condition, is damaged, or is missing parts (including the product box/packaging) may be subject to up to a 50% restocking fee.
If you need to return an item, simply contact usfor instructions.