SHIPPING INFORMATION
Most domestic (U.S.) orders are shipped within 2 business days of receipt.
Most international orders are shipped within 5 business days of receipt.
Our shopping cart automatically computes shipping costs and is linked directly into the shipping calculators for United Parcel Service, the United States Postal Service and FedEx.
Shipping costs are based on weight, distance traveled and class of service requested. Note that shipping rates by carriers have been increasing along with the price of gas.
This charge helps defray the cost of boxes, packing materials, order processing equipment, shipping labels and other expenses relating to processing, packing and shipping your order in a manner that assures your merchandise arrives intact and on-time.
Our online shipping calculators offer the following options:
United Parcel Service
UPS Ground (U.S. Addresses Only)
*IMPORTANT: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.
Most domestic orders are shipped within 2 business days of receipt.
Some products are shipped directly from the manufacturer.
RETURNS:
To return new or defective merchandise please contact HydroEmpire for a return of goods authorization number, (RA). Only with this Return Authorization number will we accept any returns. HydroEmpire doesn´t give cash back refunds. Only unused new merchandise (with intact packing material and instructions) may be returned within thirty (30) days of receipt for a web credit. Again, HydroEmpire does not take back used merchandise. In the case of defective merchandise, HydroEmpire will pay the return shipping costs. Shipping costs on all Non-defective returns and exchanges will be the customer´s responsibility. To avoid any misunderstanding please call us for exact case by case instructions.
Hydroempire values your patronage and we will make every reasonable attempt to keep you satisfied.Refunds will be applied after the item is returned in unused condition, with intact and undamaged packaging and instructions. |
